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101 Veterinary Practice Management Questions Answered
by Amanda L. Donnelly, DVM, MBA
Experienced veterinary professionals from across the industry offer advice and answers to your most pressing practice management questions.
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Questions about your practice? Good news, hundreds of experienced practice managers are standing by. This reference, part of the Veterinary Solution Series, lets you tap into the combined knowledge of experienced practice managers across the veterinary community. After gathering the field’s most pressing questions about practice management, AAHA Press gleaned practical, real-life answers proven in the field. This succinctly written reference speaks to the needs of both new and veteran managers, and with it you can create a practice that clients want to visit and where people want to work.
Amanda L. Donnelly, DVM, MBA, is a nationally recognized speaker and consultant who provides expertise to companion animal and specialty referral practices to help them achieve financial success within a positive, rewarding culture.
Preface
1. Understanding Financial Management
2. Determining Compensation and Benefits
3. Managing Hospital Operations
4. Recruiting and Hiring Staff
5. Training Staff
6. Enhancing the Hospital Culture
7. Improving Communication and Teamwork
8. Evaluating and Improving Job Performance
9. Motivating and Retaining Staff
10. Marketing and Client Service
11. Educating Clients and Increasing Compliance
12. Becoming a More Effective Manager
List of Contributors
“ 101 Veterinary Practice Management Questions Answered is a must-read for new veterinary managers. The book’s value is compounded by its numerous references and additional resources, assuring that it will be within easy reach of every manager’s desk.” —Christine Merle, DVM, MBA, CVPM, Executive Director, VetPartners, Consultant, Brakke Consulting, Inc. “This book will help any member of the veterinary practice’s leadership team steer the practice toward a more successful future. It should be on the bookshelf of any veterinary practice and required reading for all entry level managers.” —Peter Weinstein, DVM, MBA, President, VetPartners, Executive Director, Southern California Veterinary Medical Association “This very complete and superbly written book should appeal to practice owners and managers with a wide variety of levels of understanding and application of the learned art of effective veterinary practice management.” — Jim Remillard, MPA, CPC, CVPM, Practice Management Consultant, 2009 VetPartners Distinguished Life Member Honoree
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