Shipping
Standard shipping is FREE for AAHA-accredited members in the US and Canada!
To get free shipping, simply log in to your AAHA-accredited member account. You will see an option for free shipping at checkout. No minimum purchase necessary. Standard shipping rates will apply for nonmembers, expedited shipping, and international orders outside the US and Canada.
Shipping and handling for nonmembers in the US
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Up to $35
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$10.95
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$36–$100
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$12.95
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$101–$174
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$16.95
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Over $175
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$20.95
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Expedited shipping and handling for members and nonmembers in the US*
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Two-Day Air
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$59.95
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Next-Day Air
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$89.95
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Shipping and handling for nonmembers in Canada**
International orders**
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Surface freight, shipments under 3 lbs.
(3–4 months)
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$59.95
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Air freight, shipments over 3 lbs. (3–4 weeks)
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$79.95
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*Next-day and two-day orders must be received by 12:00pm Mountain Time.
**All rates are in US dollars. Conversion rates may change actual amount charged.
Satisfaction guaranteed
If you are not satisfied with your purchase for any reason, you may return the product(s) within seven days of receipt for a full refund—no questions asked. We will refund the purchase or credit your account, not including shipping charges, after we receive and process your return. This policy extends to any CD, DVD, or flashdrive sold as an additional feature of a book product, but not to any opened CD, DVD, or flashdrive sold as a standalone product (see below).
General returns policy
If you return items more than seven days after delivery, the following conditions apply: (1) merchandise must be in resalable condition; (2) items must be returned within 30 days of receipt, accompanied by a note explaining the reason for the return and a copy of your invoice, packaging slip, or mailing label; and (3) package must be returned prepaid. AAHA does not accept returns of any CD, DVD, or flashdrive that has been opened (taken out of its plastic wrap), or any media that has been downloaded.
Return should be shipped to:
AAHA
c/o Garner Printing, RRD
1697 NE 53rd Ave
Des Moines, Iowa 50313
Damaged, defective, or incorrect products
If a product is damaged, defective, or incorrect, we will either replace it or give you a full refund (including shipping), depending on the option you prefer. If you require a replacement, we will process the new order upon receipt of the damaged or defective product. For product(s) damaged in transit, please keep the shipment in its original packing materials and contact us for instruction.
AAHA’s Member Experience Team is available to assist you with your return from 8:00 a.m. to 5:00 p.m. MT, Monday through Friday. Just call 800-883-6301.