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SET 80 Tips Series


Get 320 tips for one low price!

$32.95 Member
$42.95 Nonmember

Product Code:
80TSC1


Get 320 tips for one low price!
 
Be a Champion: 80 Tips to Work Smarter, Save Money, and Show the Love to Clients and Pets
Take a page or two from some of the most successful veterinary hospitals in the industry. Gathered from AAHA-accredited practices across the country, these little tips can make a big difference in your practice, inspiring your team to work smarter, not harder, to increase profitability, improve patient care and client service, and make the experience at your hospital a cut above the rest.
 
Softcover, AAHA Press 

Dive into top tips from AAHA-accredited practices for providing excellent customer service—to clients and teammates. Exceptional Customer Experience is your easy-to-skim resource for improving communication and covers the following aspects of your practice:
  • Reception area and telephone communication
  • New clients
  • Loyal clients
  • Teammates and internal customers
  • Communicating medical and technical information
  • Challenging clients
  • Financial conversations
  • Facilitating the end-of-life experience
Ensure you are providing the best customer experience possible with this handy new addition to the 80 Tips Series.
 
Softcover, AAHA Press 

Fear Free: 80 Tips to Reduce Your Patients' Fear, Anxiety, and Stress
Take your practice from state of the art to state of the heart.
 
A quick and essential read for every member of the practice team, Fear Free: 80 Tips to Reduce Your Patients’ Fear, Anxiety, and Stress offers candid advice straight from the veterinary trenches to help you enhance patient care and client service, increase visits, improve compliance, boost profits, and create a safer and more rewarding veterinary experience for all involved. Discover the key to your patients’ emotional wellbeing (hint: treats are a must!) with effective, easy-to-implement solutions from Fear Free–certified professionals who have experienced the benefits of this game-changing approach firsthand.
 
These tried-and-true best practices cover all aspects of the Fear Free experience, including:
  • Client and team communication
  • Previsit and waiting area
  • Exam room and treatment area
  • Tools, tricks, and treatsProcedures, examinations, and medication
Whether you have just discovered Fear Free or are already certified, this book will help you practice like you never thought you could.
 
Softcover, AAHA Press 

Truths from Trends: 80 Tips for Better Communication, Happier Clients, and a Healthier Culture
Sure, you could scour three years of Trends back issues to discover our industry’s very best business, patient care, and client service tips. Or, you could zip through this fun compilation of AAHA’s awardwinning magazine’s best-of-the-best, super-useful tips. Condensed from articles written by veterinary experts and journalists over the years, these 80 quick-reading, actionable nuggets advise practices on topics such as:
  • Social media and technology
  • Communication and marketing
  • Finance
  • Client service
  • Management and human resources
  • Patient care
  • Feline care
  • Creating a healthy culture

Put years of wisdom at your fingertips for a more satisfied staff, larger clientele, and sound finances. Read it cover to cover or flip to the topic you’re ready to improve first.

Softcover, AAHA Press