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Exceptional Customer Experience: 80 Tips for Compassionate Care, Clear Communication, and Authentic Client Connections

by American Animal Hospital Association
$9.95 Member
$12.95 Nonmember

Product Code:
CS80TIPS
Pages:
78
ISBN:
978-1-58326-286-3
Publication Year:
2020
Format:
Book
Dimensions:
7'' x 7''
Publisher:
AAHA Press


AVAILABLE FOR PREORDER: Expected to ship after 9/28/2020. 
 
 
Dive into top tips from AAHA-accredited practices for providing excellent customer service—to clients and teammates. Exceptional Customer Experience is your easy-to-skim resource for improving communication and covers the following aspects of your practice:
  • Reception area and telephone communication
  • New clients
  • Loyal clients
  • Teammates and internal customers
  • Communicating medical and technical information
  • Challenging clients
  • Financial conversations
  • Facilitating the end-of-life experience
Ensure you are providing the best customer experience possible with this handy new addition to the 80 Tips Series.
  1. Reception Area and Telephone Communication
  2. New Clients
  3. Loyal Clients
  4. Teammates and Internal Customers
  5. Communicating Medical and Technical Information
  6. Challenging Clients
  7. Financial Conversations
  8. Facilitating the End-of-Life Experience