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Exceptional Customer Experience: 80 Tips for Compassionate Care, Clear Communication, and Authentic Client Connections
by American Animal Hospital Association
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Dive into top tips from AAHA-accredited practices for providing excellent customer service—to clients and teammates. Exceptional Customer Experience is your easy-to-skim resource for improving communication and covers the following aspects of your practice:
- Reception area and telephone communication
- New clients
- Loyal clients
- Teammates and internal customers
- Communicating medical and technical information
- Challenging clients
- Financial conversations
- Facilitating the end-of-life experience
Ensure you are providing the best customer experience possible with this handy new addition to the 80 Tips Series.
- Reception Area and Telephone Communication
- New Clients
- Loyal Clients
- Teammates and Internal Customers
- Communicating Medical and Technical Information
- Challenging Clients
- Financial Conversations
- Facilitating the End-of-Life Experience
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