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Crucial Conversations: Tools for Talking When Stakes Are High, Updated Second Edition

by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; foreword by Stephen R. Covey

Get unstuck with best-practice skills for communication.


Product Code:
Publication Year:
6″ x 9″
McGraw-Hill Education

The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
  • Prepare for high-stakes situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
Get unstuck with best-practice skills for high-stakes interactions.
This New York Times business bestseller has transformed organizations and changed the way millions of people communicate. The authors of Crucial Conversations didn’t set out to write a book on communication; rather, they began by researching the behaviors of top performers. They found that most of the time, top influencers were indistinguishable from their peers. But as soon as the stakes grew high, emotions ran strong, and opinions differed, top performers were significantly more effective. What the authors observed during this study and captured in this runaway bestseller is a distinct and learnable set of skills that produce immediate results. Learn the simple, yet powerful, skills in this book and realize significant improvements to both your relationships and the results that matter most.
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
Foreword to the Second Edition
1. What’s a Crucial Conversation?
2. Mastering Crucial Conversations
3. Start with Heart
4. Learn to Look
5. Make It Safe
6. Master My Stories
7. STATE My Path
8. Explore Others' Paths
9. Move to Action
10. Yeah, But
11. Putting It All Together
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul