Crucial Conversations: Tools for Talking When Stakes Are High, Updated Second Edition
Get unstuck with best-practice skills for communication.
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The first edition of Crucial Conversations
exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
Get unstuck with best-practice skills for high-stakes
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
This New York Times business bestseller has transformed organizations and changed the way millions of people communicate.
authors of Crucial Conversations didn’t set out to write a
book on communication; rather, they began by researching the behaviors of top
performers. They found that most of the time, top influencers were
indistinguishable from their peers. But as soon as the stakes grew high,
emotions ran strong, and opinions differed, top performers were significantly
more effective. What the authors observed during this study and captured in
this runaway bestseller is a distinct and learnable set of skills that produce
Learn the simple, yet powerful, skills in this
book and realize significant improvements to both your relationships and the
results that matter most.
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.
Foreword to the Second Edition
1. What’s a Crucial Conversation?
2. Mastering Crucial Conversations
3. Start with Heart
4. Learn to Look
5. Make It Safe
6. Master My Stories
7. STATE My Path
8. Explore Others' Paths
9. Move to Action
10. Yeah, But
11. Putting It All Together
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”
―Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul