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Developing Communication Skills for Veterinary Practice (2024)
by Jason Coe, Jane Shaw
Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues.
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Developing Communication Skills for Veterinary Practice provides a thorough grounding in practical communication principles for client and team interactions, and helps veterinarians and staff take their communication skills to the next level through self-development and coaching colleagues. The book describes specific evidence-based techniques, gives examples of their use, and demonstrates how to use each skill in the clinical setting, with learning activities to put into practice. It covers every mode of communication, including face-to-face, virtual, telephone, and written communication. Organized by the tasks of the clinical appointment, each chapter showcases specific communication skills. The book introduces a communication toolbox of 20 key communication skills, which can be applied to any area of veterinary practice or veterinary career path.
Jane R. Shaw, DVM, PhD, is a Professor in the Department of Clinical Sciences at the College of Veterinary Medicine and Biomedical Sciences, Colorado State University in Fort Collins, Colorado, USA. Jason B. Coe, DVM, PhD, is a Professor in the Department of Population Medicine at the Ontario Veterinary College, University of Guelph, in Guelph, Ontario, Canada.
Chapter 1 Introduction Chapter 2 Communication Styles Chapter 3 Opening-the-Interaction Chapter 4 Information- Gathering Chapter 5 Attending to Relationships Chapter 6 Attending to Tasks Chapter 7 Diagnostic and Treatment Planning Chapter 8 Closing-the-Interaction Chapter 9 Communication Coaching Chapter 10 Transferring the Skills to Various Contexts Chapter 11 Now What?
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