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Fear Free: 80 Tips to Reduce Your Patients' Fear, Anxiety, and Stress
by American Animal Hospital Association
Discover the key to your patients’ emotional wellbeing with effective, easy-to-implement solutions from Fear Free–certified professionals.
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Take your practice from state of the art to
state of the heart.
A quick and essential read for every member of the
practice team, Fear
Free: 80 Tips to Reduce Your Patients’ Fear, Anxiety, and Stress offers candid advice
straight from the veterinary trenches to help you enhance patient care and
client service, increase visits, improve compliance, boost profits, and create
a safer and more rewarding veterinary experience for all involved.
Discover the key to your patients’ emotional
wellbeing (hint: treats are a must!) with effective, easy-to-implement solutions
from Fear Free–certified professionals who have experienced the benefits of
this game-changing approach firsthand.
These tried-and-true best practices cover all
aspects of the Fear Free experience, including:
- Client and team communication
- Previsit and waiting area
- Exam room and treatment area
- Tools, tricks, and treats
- Procedures,
examinations, and medication
Whether you have just discovered Fear Free or are already certified, this book will help you practice like you never thought you could.
Preface 1. Communication with Clients and Patients 2. Communication with the Veterinary Team 3. Previsit and Waiting Area 4. Exam Room and Treatment Area 5. Tools, Tricks, and Treats 6. Procedures, Examinations, and Medication
“Veterinary medicine is constantly in the realm of change. Science moves forward every day, but our interpersonal skills are less advanced. Utilizing Fear Free techniques, we can advance our own practices and the way we serve our communities. This is not a standalone commodity, but rather, one that complements our medical practice. Better medicine provides us with an opportunity to improve on our daily service to our clients and the pets we provide comfort to.” —Stephen J. Ettinger, DVM, DACVIM (SAIM, Cardiology) “This book is full of practical and sensible advice that can be implemented right away. After putting several of these tips into practice, veterinary practices will see immediate improvement in patient welfare and client satisfaction.” —Kenneth M. Martin, DVM, DACVB
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