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Connecting with Grieving Clients: Supportive Communication for Fourteen Common Situations, Second Edition

by Laurel Lagoni, MS; Dana Durrance, MA

Client grief is one of the most delicate issues your staff must face. This helpful guide uses specific strategies and roleplay to prepare the whole team for 14 situations with grieving clients.

$15.58 Member
$18.38 Nonmember

Product Code:
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6" x 9"
AAHA Press

Special discounted price! Original price $38.95 M | $45.95 NM
Guiding clients through grief following the loss of a beloved pet is one of the hardest parts of your staff’s job. But if handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. 
The new, second edition of this valuable resource builds staff confidence by offering specific strategies for dealing with grieving clients. Every aspect is addressed—such as dealing with emergencies, delivering bad news, and euthanasia decisionmaking—and the guide also provides information on pet hospice programs and client support resources. Organized to facilitate staff meeting discussions, this resource offers roleplay ideas targeted to 14 of the most common situations involving client grief.


How to Use This Book

Section 1. Connecting with Grieving Clients
Veterinary Grief Support
Clinical Communication Skills and Emotional Support Protocols

Section 2. Support Protocols for 14 Common Situations
Situation 1. Crises and Emergencies
Situation 2. Delivering Bad News
Situation 3. Euthanasia Decision-Making
Situation 4. Client-Present Euthanasia
Situation 5. Viewing Bodies
Situation 6. Grief Responses to Pet Loss
Situation 7. Handling Body Care Options
Situation 8. Client Guilt
Situation 9. Making Referrals
Situation 10. Helping Children
Situation 11. Helping Seniors
Situation 12. Helping Disabled Clients
Situation 13. Other Pets’ Grief
Situation 14. Adopting New Pets

Appendix: Forms