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Staff Training

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101 Veterinary Human Resources Questions Answered
$24.95 (M)$29.95 (NM) $29.95 101 Veterinary Human Resources Questions Answered Katherine Dobbs, RVT, CVPM, PHR;Louise S. Dunn
101 Veterinary Inventory Questions Answered
$24.95 (M)$29.95 (NM) $29.95 101 Veterinary Inventory Questions Answered Inventory James E. Guenther, DVM, MBA, MHA, CVPM
101 Veterinary Marketing Questions Answered
$24.95 (M)$29.95 (NM) $29.95 101 Veterinary Marketing Questions Answered Robin Brogdon, MA
101 Veterinary Technician Questions Answered
$24.95 (M)$29.95 (NM) $29.95 101 Veterinary Technician Questions Answered Katherine Dobbs, RVT, CVPM, PHR
Be a Champion
$9.95 (M)$12.95 (NM) $12.95 Be a Champion: 80 Tips to Work Smarter, Save Money, and Show the Love to Clients and Pets American Animal Hospital Association
Career Choices for Veterinary Technicians
$29.95 (M)$34.95 (NM) $34.95 Career Choices for Veterinary Technicians: Opportunities for Animal Lovers, Revised First Edition Rebecca Rose, CVT; Carin A. Smith, DVM
AAHA’s Complete Guide for the Veterinary Client Service Representative
$74.95 (M)$89.95 (NM) $89.95 Complete Guide for the Veterinary Client Service Representative Jill Renfrew, MBA, CVPM, ACC
Connecting with Grieving Clients
$15.58 (M)$18.38 (NM) $18.38 Connecting with Grieving Clients: Supportive Communication for Fourteen Common Situations, Second Edition Laurel Lagoni, MS; Dana Durrance, MA
Crucial Conversations
$20.00 (M)$20.00 (NM) $20.00 Crucial Conversations: Tools for Talking When Stakes Are High, Updated Second Edition Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler; foreword by Stephen R. Covey
Educating Your Clients from A to Z
$44.95 (M)$54.95 (NM) $54.95 Educating Your Clients from A to Z: What to Say and How to Say It, Second Edition Nan Boss, DVM
Exam Room Communication for Veterinarians
$20.48 (M)$23.48 (NM) $23.48 Exam Room Communication for Veterinarians: The Science and Art of Conversing with Clients Jon Klingborg, DVM
Healthy Mouth, Healthy Pet
$49.95 (M)$59.95 (NM) $59.95 Healthy Mouth, Healthy Pet: Why Dental Care Matters Josephine M. Banyard, DVM, DAVDC
PDF How We Do Things Here
$74.95 (M)$89.95 (NM) $89.95 PDF How We Do Things Here: Developing and Teaching Office-Wide Protocols Nan Boss, DVM
SET VHMA-Recommended Reading
$149.95 (M)$179.95 (NM) $179.95 SET VHMA-Recommended Reading
Truths from Trends
$9.95 (M)$12.95 (NM) $12.95 Truths from Trends: 80 Tips for Better Communication, Happier Clients, and a Healthier Culture American Animal Hospital Association
Understanding Your Pet’s Health
$19.95 (M)$24.95 (NM) $24.95 Understanding Your Pet’s Health: A Visual Guide American Animal Hospital Association
Veterinarian's Guide to Financial Planning
$20.48 (M)$24.98 (NM) $24.98 Veterinarian's Guide to Financial Planning: From School to Retirement Paul H. Sutherland, MBA, CFP
Veterinary Caregiver’s Book of Quotes
$14.95 (M)$19.95 (NM) $19.95 Veterinary Caregiver’s Book of Quotes: A Collection of Meditations, Short Tails, and Puppy Kisses Katherine Dobbs, RVT, CVMP, PHR
Veterinary Safety Training for Medical and Technical Staff workbooks (pack of three)
$9.95 (M)$14.95 (NM) $14.95 Veterinary Safety Training for Medical and Technical Staff workbooks (pack of three) Philip J. Seibert Jr., CVT
Veterinary Safety Training for the Whole Practice Team workbooks (pack of three)
$9.95 (M)$14.95 (NM) $14.95 Veterinary Safety Training for the Whole Practice Team workbooks (pack of three) Philip J. Seibert Jr., CVT
When Helping Hurts
$39.95 (M)$49.95 (NM) $49.95 When Helping Hurts: Compassion Fatigue in the Veterinary Profession Kathleen Ayl, PsyD