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Staff Training

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Be a Champion
Be a Champion 80TIPS Be a Champion: 80 Tips to Work Smarter, Save Money, and Show the Love to Clients and Pets 978-1-58326-253-5 Pick and choose from the best practices of the most successful veterinary hospitals. This fun-to-read collection of tips covers everything from medicine to marketing. Work smarter, not harder!
$9.95 (M)$12.95 (NM) $12.95 Be a Champion: 80 Tips to Work Smarter, Save Money, and Show the Love to Clients and Pets American Animal Hospital Association
Career Choices for Veterinary Technicians
Career Choices for Veterinary Technicians VTTCC Career Choices for Veterinary Technicians: Opportunities for Animal Lovers, Revised First Edition 978-1-58326-196-5 This revised first edition is full of options for career directions and changes for working and aspiring veterinary technicians. Learn about the requirements, salaries, and pros and cons for each car
$29.95 (M)$34.95 (NM) $34.95 Career Choices for Veterinary Technicians: Opportunities for Animal Lovers, Revised First Edition Rebecca Rose, CVT; Carin A. Smith, DVM
AAHA’s Complete Guide for the Veterinary Client Service Representative
AAHA’s Complete Guide for the Veterinary Client Service Representative RCTRM AAHA’s Complete Guide for the Veterinary Client Service Representative 978-1-58326-192-7 Take the hassle out of training and equip your client service representatives with the knowledge and skills necessary to best represent your practice with this one-of-a-kind guide. Includes a downloa
$74.95 (M)$89.95 (NM) $89.95 Complete Guide for the Veterinary Client Service Representative Jill Renfrew, MBA, CVPM, ACC
Educating Your Clients from A to Z
Educating Your Clients from A to Z EYCF2 Educating Your Clients from A to Z: What to Say and How to Say It, Second Edition 978-1-58326-153-8 Empower your staff to expertly communicate with clients using this entertaining training tool.
$44.95 (M)$54.95 (NM) $54.95 Educating Your Clients from A to Z: What to Say and How to Say It, Second Edition Nan Boss, DVM
Healthy Mouth, Healthy Pet
Healthy Mouth, Healthy Pet GDDND Healthy Mouth, Healthy Pet: Why Dental Care Matters 978-1-58326-189-7 Explaining the need for pet dental care just got easier. Enrich your client discussions with this highly visual exam room tool, complete with images, illustrations, and handouts.
$34.95 (M)$44.95 (NM) $44.95 Healthy Mouth, Healthy Pet: Why Dental Care Matters Josephine M. Banyard, DVM, DAVDC
PDF How We Do Things Here
PDF How We Do Things Here HWWDT PDF How We Do Things Here: Developing and Teaching Office-Wide Protocols 9781583260982 Train your whole team in office-wide protocols so everyone—from the receptionist to the veterinary technician—is following the same procedures.
$74.95 (M)$89.95 (NM) $89.95 PDF How We Do Things Here: Developing and Teaching Office-Wide Protocols Nan Boss, DVM
SET VHMA-Recommended Reading
SET VHMA-Recommended Reading CVPM1 SET VHMA-Recommended Reading Prepare for the Certified Veterinary Practice Manager (CVPM) exam with these VHMA-recommended titles!
$164.95 (M)$194.95 (NM) $194.95 SET VHMA-Recommended Reading
Truths from Trends
Truths from Trends TR80TIPS Truths from Trends: 80 Tips for Better Communication, Happier Clients, and a Healthier Culture 978-1-58326-032-6 The industry’s very best business, patient care, and client service ideas at your fingertips. This fun collection contains 80 cream-of-the-crop ideas distilled from years of Trends magazine back issu
$9.95 (M)$12.95 (NM) $12.95 Truths from Trends: 80 Tips for Better Communication, Happier Clients, and a Healthier Culture American Animal Hospital Association
Understanding Your Pet’s Health
Understanding Your Pet’s Health CMFLF Understanding Your Pet’s Health: A Visual Guide 978-1-58326-183-5 Stock your exam rooms with the ultimate client education tool. Discussing wellness topics and diagnostics was never easier, thanks to this highly visual, client-friendly guide.
$19.95 (M)$24.95 (NM) $24.95 Understanding Your Pet’s Health: A Visual Guide American Animal Hospital Association
Veterinary Safety Training for Medical and Technical Staff workbooks (pack of three)
Veterinary Safety Training for Medical and Technical Staff workbooks (pack of three) OSHAZW2 Veterinary Safety Training for Medical and Technical Staff workbooks (pack of three) 9781583260821 An extra three workbooks for use with the Be Safe Series in medical and technical staff training.
$11.95 (M)$17.95 (NM) $17.95 Veterinary Safety Training for Medical and Technical Staff workbooks (pack of three) Philip J. Seibert Jr., CVT
Veterinary Safety Training for the Whole Practice Team workbooks (pack of three)
Veterinary Safety Training for the Whole Practice Team workbooks (pack of three) OSHAZW1 Veterinary Safety Training for the Whole Practice Team workbooks (pack of three) 9781583260814 An extra three workbooks for use with the Be Safe Series in whole staff training.
$11.95 (M)$17.95 (NM) $17.95 Veterinary Safety Training for the Whole Practice Team workbooks (pack of three) Philip J. Seibert Jr., CVT
When Helping Hurts
When Helping Hurts WNHLH When Helping Hurts: Compassion Fatigue in the Veterinary Profession 978-1-58326-181-1 Compassion fatigue comes with the territory in a career based on care. Avoid burnout and increase job satisfaction with a book tailored to the emotional challenges of vet professionals.
$34.95 (M)$44.95 (NM) $44.95 When Helping Hurts: Compassion Fatigue in the Veterinary Profession Kathleen Ayl, PsyD